AUBURN, Ala. – The Auburn Athletics Ticket Office is reminding fans to use caution regarding the possibility of counterfeit tickets for upcoming games against Georgia (Nov. 16) and Alabama (Nov. 30). The only authorized outlets to sell tickets are the Auburn Ticket Office, opposing school ticket offices (Georgia and Alabama), ReplyBuy and Stub Hub. Purchasing tickets from other sources is done at the buyers' own risk.
A ticket's authenticity is in the bar code. If a ticket is purchased from another source the bar code may have been duplicated and the first to enter the stadium will be the valid ticket. Officials from Stadium People, located at each gate, are instructed to not allow counterfeit tickets to enter the stadium. If a counterfeit ticket is discovered, the ticket holder will be escorted out of the stadium.
Troubleshooting areas for fan questions are set up at Gates 13, the Auburn Arena Box Office, and at any of the three Jordan-Hare Stadium ticket box offices (West, Northeast, Southeast).
Listed below are several educational points regarding counterfeit tickets:
Seat Location Fraud: The latest fraudulent tactic being seen by ticket offices is seat location "photo-shopping" on print-at-home paper tickets. If you are purchasing a paper ticket from an individual (either in person or online), there is a chance of a fraudulent seat location, even if the original ticket was purchased from an authorized ticket seller. An example of this type of fraud would include purchasing a ticket from a source other than StubHub, yet the ticket has "StubHub", on it, but the location on the ticket has been altered. If this occurs, the ticket holder will be required to sit in the seat location of the original ticket. Prior to purchasing tickets, you should reach out to the Auburn ticket office to check seat locations, either by phone in advance of the game or at a ticket troubleshooting area on game day.
Use Caution: Fans should exercise caution when approached in outer parking lots or the downtown area of Auburn. Counterfeit sellers have been known to travel by bicycle so they can move away quickly if approached by law enforcement. Scalpers have been known to deal with counterfeit money as well.
ReplyBuy: Sign up for ReplyBuy to see last-minute ticket availability for the Georgia and Alabama games. If tickets become available from previous allotments reserved for visiting team, player comps, recruits and high school coaches, registered fans will receive a text with the ability to respond and purchase tickets on their smart phones. Register at https://www.replybuy.com/auburn/welcome or text AUBURN to 20123.
Ticket Transferring: Owners of tickets purchased through the Auburn or visiting team's ticket offices have the ability to resell their tickets online. When that happens the original ticket will become invalid and the online ticket becomes the "good" ticket. Please remember that only StubHub is an authorized secondary ticketing provider for Auburn Football tickets, purchasing from other on-line resellers is done at the buyers' own risk. We encourage fans to ask questions to make sure that the ticket you have purchased has not been sold online.
Tips for Mobile Tickets:
- Auburn is now primarily digital in ticket delivery (mobile)
- Download your tickets to Apple Wallet or Google Pay before arriving to campus.
- Photos/Screenshots of tickets are not accepted for entry
- Plan to arrive early
- Every person will need a ticket regardless of age to enter Jordan-Hare Stadium
Before Buying Tickets from Individuals:
The City of Auburn requires all individuals re-selling tickets to obtain a permit. Permits will include a city-issued badge with photo identification. The permit does not legitimize the sellers as Auburn University representatives, nor does it validate the tickets they are selling. The purpose of the scalping permit is to provide Auburn police officers an opportunity to engage and identify individuals scalping tickets during Auburn Athletic events. Individuals that choose to purchase tickets from a scalper are encouraged to document the permit number.
Ask the seller if they will accompany you to the Gates to verify authenticity of the ticket. A Stadium People staff member will scan the ticket and verify its authenticity for entrance. Stadium People gate scanners cannot verify a ticket's seating location authenticity, only one of the troubleshooting areas can authenticate seating locations. If they refuse, use caution. Once the ticket is scanned, the customer must enter the stadium.
Fans can verify the authenticity of their tickets outside JHS at the Ticket Office and at the Auburn Arena. However, the authenticity can only be verified for that moment in time, if a ticket is authenticated it is recommended to immediately enter the stadium. If the tickets have been duplicated (copied, resold, etc.) in any way, the first ticket to enter the stadium will be the "good" ticket and any subsequent tickets will be scanned invalid.
If you suspect an individual is selling counterfeit tickets, please alert the nearest law enforcement official, email gameday@auburn.edu, text AUBURN followed by the complaint to 69050 or call 334-844-4750.