TICKET INFORMATION
DIGITAL TICKETS
Auburn Athletics will continue to provide digital tickets for the 2023-24 Men's Basketball season. Digital tickets help to increase convenience, flexibility and safety for fans on gamedays. Click here for more information on digital tickets.
To assist with scanning, fans are encouraged to increase the brightness levels on their phones before arriving at the gate.
Fans will use “DIGITAL” tickets for season/single game tickets and transfers. Digital tickets will be scanned off of your mobile device for entry. Downloading your digital tickets before arriving at the event is highly recommended, as it prevents trouble loading the tickets at the gate due to possible limited internet connectivity on gamedays.
- Digital Delivery: Reminder to open and download the tickets into your digital wallet on your mobile device and bring to the game as this is your ticket for entrance into Neville Arena. These tickets CAN NOT be printed on a piece of paper and scanned at the gate for entrance.
- Download your tickets before arriving on campus to help insure strong Wi-Fi connection and less gameday issues. It is also recommended to pay attention to your mobile device’s remaining battery life.
- Have your mobile tickets open and ready to go when arriving at the gate. If you have multiple tickets, please help event staff and swipe to the next ticket after each successful scan.
- Two emails are sent at the conclusion of a ticket transaction. One to confirm the purchase and the second with a link to access the digital tickets. (Please check your junk or spam folders if either of these two emails are not received. It is also recommended that you save the email address tickets@auburn.edu as a favorite or safe email address.)
QUESTIONS ON DIGITAL TICKETS
Trouble downloading digital tickets to your mobile device? Need to know how to transfer a ticket to a friend? Tutorial videos and answers to many common digital ticket questions can be found on the
Digital Ticket website.
NO PHOTOS – NO SCREENSHOTS
Auburn Athletics does NOT permit photocopies, scans, screenshots, or pictures of tickets to be used to gain entry to Neville Arena. Digital tickets also cannot be printed and scanned for entrance. Only original or officially transferred tickets will be accepted for entrance.
TICKET TRANSFER AND DONATION
If ticket holders are unable to attend Auburn men's basketball games at Neville Arena, there is now a convenient and free way to transfer or donate those tickets to other Auburn fans. Log on to
AUBTIX.com.
TICKET SCANNING
The Auburn Athletics Ticket Office uses electronic scanners at all gates. This technology helps cut down on fraudulent tickets entering Neville Arena as well as gives ticket holders the ability to receive digital tickets, transfer tickets and use the ticket donation options.
TROUBLESHOOTING
The Auburn Ticket Office offers two separate locations for resolving ticketing issues on gamedays. The main Neville Arena Ticket Office located next to the Charles Barkley Statue, and north main entrance all offer ticket troubleshooting. Please visit one of these locations for assistance on ticket related issues.
NEVILLE ARENA TICKET OFFICE
- The Auburn Athletics Ticket Office is located on the first floor of Neville Arena next to the Arena Scholarship entrance (by the Charles Barkley Statue).
- Office hours are 7:45 am to 5:00 pm Monday – Friday.
- For ticket information, call 1 (855) AUB-2010 Option 1
TICKET PICK-UP LOCATIONS
The ticket pick-up window is located at the north main entrance. Ticket pick-up opens 90 minutes prior to each home game.
LOST, STOLEN, COUNTERFEIT OR DESTROYED TICKETS
Tickets obtained from sources other than the Auburn Ticket Office could be lost, stolen, or counterfeit tickets and, if so, may be seized and canceled without compensation. Management reserves the unrestricted right to revoke this license or to refuse admission or remove any person whose conduct is deemed unbecoming.
PROMOTIONAL TICKETS
Tickets may not be used for advertising, promotions (including contests and sweepstakes), or other trade purposes without the expressed written consent of the Auburn University Athletics Department and/or Auburn Sports Properties.
STUDENT TICKETING
- The Student Entrance is located next to the Main Entrance on the north end of Neville Arena.
- First come, first serve general admission seating is available in the Neville Arena Jungle student section bleachers (Sections E, G-K, L &M).
- No seat saving is allowed.
- After the student section bleachers are full, standing room only admission will be available behind Sections 105-118 and 210-223 until full.
- Backpacks are not allowed.
- As a reminder students SHOULD NOT share their university credentials/log-in information as it is against university policy.
- Line formation will begin three hours prior to the announced tipoff time for each game at the north student entrance located near the Village dorms and dining facility.
- Doors will open 90 minutes prior to the announced tipoff time for each game.
Seating Map
A-Z GUIDE
ACCESSIBILITY
Accessible parking is available in the parking lots at the corner of Wire Rd. and Extension Loop. Please see
parking map for a visual.
A state-issued hang tag or license plate is required and strictly enforced. Please display in a visible location. This area will be filled on a first-come, first-served basis. Accessible shuttles will be available 90 minutes prior to tipoff and run until 30 minutes after the game has concluded.
Click here for more information Neville Arena accessibility.
ADDRESS
250 Beard-Eaves Court
Auburn, Ala. 36830
BANNERS & SIGNS
Small banners and signs are welcome at Neville Arena. The following standards apply:
- Item must be related to the event
- Item may not be attached to a stick/pole
- Item may not be larger than 11" x 17" in dimension
- Item may not obstruct any sponsors'/advertisers' signage
- Item may not be hung, attached, or displayed on any part of the building
- Item may not contain or display obscene/offensive language and/or pictures as determined by Neville Arena management
- Item may not be constructed or displayed in a manner that will obstruct the view of other guests or in any way create a safety hazard for others as determined by Neville Arena management. Management reserves the right to confiscate signage in violation of this policy or deny entry to those attempting to enter Neville Arena with it.
- Guests are not allowed to hand out pamphlets, advertisement brochures, etc. to other guests while inside the building without prior approval.
DOORS OPEN
Doors for Men's Basketball open 90 minutes prior to each event. General public may enter via the Main Entrance or Scholarship Entrance.
ELEVATORS
The elevators inside Neville Arena are available to disabled and special needs guests.
FAN CODE OF CONDUCT
FIRST AID
The first aid station is located on the northwest concourse behind section 110. First aid stations are staffed by professionally trained and licensed East Alabama Medical Center EMTs.
FLASH PHOTOGRAPHY
Flash photography is strictly prohibited at all indoor athletics events while competition is taking place.
HOTELS
For lodging information, please visit
"Accommodations" at the Auburn & Opelika Tourism Bureau site.
JOGGING
Use of the arena for non athletics related purposes such as running, walking or stair exercises is prohibited.
LOST & FOUND
Any items found during the event should be given to an usher or taken to the first aid station on the concourse next to the Neville Arena entrance behind Section 110. Items that are not picked up by the conclusion of the event will be given to Auburn police and can be picked up at the Auburn Police Department.
PROHIBITED ITEMS
The following list of prohibited items was established to protect the safety and best interests of Auburn University students, student athletes, employees and fans.
- Artificial noisemakers
- Backpacks
- Bags larger than 12" x 12" x 12"
- Cameras with lenses over 4 inches
- Food/beverage from outside arena (including alcoholic beverages)
- Hover Boards
- Pets
- Recording devices
- Stadium seats with arms
- Video cameras
- Weapons (including pocket knives)
Depending on the requests of the promoter, additional items may be added to the prohibited items list for special events. Auburn Athletics reserves the right to prohibit items as necessary.
PUBLIC ADDRESS
Requests for public address announcements over the PA system will only be granted in cases of emergency.
RE-ENTRY
A medical re-entry wristband will be permitted at the discretion of EMS employees.
RESTROOMS
Restroom facilities are scattered throughout the arena and may be found across from sections 110 (M), 113 (W), 115 (M), 117 (W) on the main concourse. On the Mezzanine level, restrooms can be found across from sections 113 (M&W), 223 (M&W), 210 (M&W). Family restrooms can be found on the main concourse across from section 105 and 113. Changing tables are provided in every restroom facility.
SHOP
The official Auburn Team Shop is located on the north end of Neville Arena. The store is open 10 a.m. to 6 p.m., M-F and 10 a.m. to 4 p.m. on Saturday (closed Sunday). During all basketball and gymnastics events, the store is open and may be accessed from inside the arena.
SMOKING
Due to university policy, smoking is prohibited inside Neville Arena and on the campus of Auburn University.
SOLICITATION
Solicitation on the Auburn University campus, without the express written consent of Auburn University or its agents, is strictly prohibited.
SPECIAL EVENTS
Neville Arena is first and foremost a premier athletics venue, home to the Auburn Tigers men's and women's basketball programs, volleyball team and gymnastics squad. With over 12,000 square feet of banquet and entertainment space, additional plans include hosting various special events, from concerts and gameday hospitalities to championships, receptions, business meetings, dinners and large or small group gatherings. Premium areas include:
- Courtside Club
- Scholarship Terrace
- Meeting Rooms
